If your order arrives to you damaged due to negligence by the shipping company, we will refund or replace your order (if possible).
You must contact us immediately and provide photographic evidence before we will consider a refund or replacement.
If you receive your edible cake decoration order and simply change your mind, you will not be entitled to a refund.
If your order was an acrylic topper, and you want to send back your order and receive a refund due to changing your mind, you will be responsible for your own postage costs, and you will also incur a $5.00 re-stocking fee.
If an order arrives late due to our mistake and you want to return it for a refund, please DO NOT open the package. Contact us immediately, and then mark the item “return to sender.” If you open the item, you will not receive a refund.